These Terms and Conditions apply to services booked through www.mbparkettsrl.com. The website is operated by Mbparkettsrl and provides flooring installation and flooring maintenance services at customer premises in selected European locations.
By placing an order, you confirm that you have reviewed the applicable service information and agree to these Terms and Conditions.
1. Services
Mbparkettsrl provides flooring installation and flooring maintenance services according to the service selected by the customer.
The applicable service page describes the principal scope of the service. The actual work to be carried out is based on the selected service, the information provided by the customer and the arrangements confirmed before the appointment.
Work outside the agreed scope is not included unless separately agreed.
2. Prices and Deposits
All prices displayed on the website are service deposits.
The displayed deposit is payable when the service is booked. Where the total service cost exceeds the displayed deposit, the applicable remaining balance will be communicated and agreed with the customer before the relevant work is carried out.
A deposit does not include additional work that has not been included in the selected service.
No additional charge for work outside the agreed scope will be applied without prior agreement with the customer.
3. Orders and Contract Formation
Before placing an order, customers should review the selected service, applicable deposit, service information and booking details.
For an online order requiring payment, the customer must expressly acknowledge the payment obligation before submitting the order, as required by applicable Luxembourg consumer law.
After an order is received, the relevant booking and service information may be confirmed by email or other appropriate means.
The contractual information will be provided to the customer on a durable medium where required by applicable law.
4. Appointment Arrangements
Service appointments are arranged according to availability and the requirements of the selected service.
Customers must provide accurate information concerning the property, requested work and preferred appointment arrangements.
The customer must provide reasonable access to the relevant premises at the agreed appointment time.
If the conditions at the property materially differ from the information provided before the appointment, the service scope, appointment or applicable charges may need to be reviewed before further work proceeds.
5. Customer Responsibilities
Customers are responsible for providing accurate information necessary for arranging the service.
Customers should ensure that the relevant working area can be accessed at the agreed time and that any customer requirements communicated before the appointment have been addressed.
If an appointment cannot reasonably proceed because the customer has not provided the required access or information, the appointment may need to be rearranged.
Any resulting contractual consequences will be handled in accordance with the agreed service terms and applicable law.
6. Changes to a Service
Requests to change the selected service or appointment should be submitted as soon as reasonably possible.
A requested change is subject to availability and may require confirmation of a revised service scope or additional charge where the requested work exceeds the original service.
No additional work will be carried out without prior agreement.
7. Cancellation and Withdrawal
Where a customer enters into a qualifying distance contract as a consumer, the statutory right of withdrawal applies in accordance with Luxembourg and European Union consumer legislation.
For a qualifying service contract concluded at a distance, the withdrawal period is generally 14 calendar days from the date on which the service contract is concluded. The customer may exercise this right without giving a reason.
A withdrawal request should be sent to:
Where the customer expressly requests that the service begin before the end of the withdrawal period, the applicable statutory rules concerning services begun during that period apply.
Where the service has been fully performed following the customer’s express request and acknowledgement of the applicable legal consequences, the statutory right of withdrawal may cease in accordance with applicable law.
Nothing in these Terms and Conditions limits mandatory consumer rights provided by applicable Luxembourg or European Union law.
8. Refunds
Where a refund is legally due, it will be handled in accordance with the applicable consumer protection legislation and the circumstances of the cancellation or withdrawal.
For a qualifying withdrawal, applicable amounts paid by the consumer are generally reimbursed within the statutory period. Luxembourg guidance states that reimbursement following withdrawal is generally due no later than 14 days after notification of the withdrawal, subject to the applicable statutory conditions.
Where a service has already begun at the customer’s express request during the withdrawal period, the applicable legal rules concerning payment for the portion of the service already provided will apply.
9. Complaints and Service Issues
Customers should contact Mbparkettsrl promptly if they consider that a service has not been provided in accordance with the agreed service scope.
The complaint should include the order information and a clear description of the matter concerned.
Mbparkettsrl will review the information provided and address the matter in accordance with the contractual terms and applicable consumer legislation.
Mandatory statutory rights concerning conformity, contractual performance and consumer remedies remain unaffected.
10. Website Information
Service descriptions, prices and other information published on the website are intended to provide clear information about the services available.
Customers should review the applicable service description and booking information before placing an order.
The website does not create an obligation to provide work outside the scope of the service purchased and agreed.
11. Liability
Each party remains responsible for fulfilling its obligations under the applicable contract and mandatory law.
Mbparkettsrl is not responsible for circumstances caused by inaccurate information supplied by the customer, lack of required access to the premises, or customer-requested changes that have not been agreed.
Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.
12. Applicable Law and Consumer Rights
These Terms and Conditions are governed by the laws applicable in Luxembourg, subject to mandatory consumer protection rules applicable to customers residing in other European Union Member States.
Where mandatory consumer protection legislation provides customers with rights that cannot lawfully be excluded or restricted by contract, those rights remain applicable.
13. Contact Information
For questions concerning these Terms and Conditions, services or bookings, please contact:
MB Parkett S.à r.l.
26 Av. Marie-Adélaïde
5635 Mondorf-les-Bains
Luxembourg
Telephone: +352 26670973
Email: installation@mbparkettsrl.com
Website: www.mbparkettsrl.com