Mbparkettsrl operates www.mbparkettsrl.com and provides flooring installation and flooring maintenance services to customers in selected European locations.
This Privacy Policy explains how personal data is collected, used, stored and handled when you visit the website, contact us, request a service or place an order.
1. Data Controller
The data controller is:
MB Parkett S.à r.l.
26 Av. Marie-Adélaïde
5635 Mondorf-les-Bains
Luxembourg
Email: installation@mbparkettsrl.com
Telephone: +352 26670973
Website: www.mbparkettsrl.com
2. Personal Data We Collect
Depending on how you use the website or services, we may collect:
- name and contact details;
- email address and telephone number;
- billing and service location information;
- information provided through contact or enquiry forms;
- booking and service details;
- order and transaction information;
- communications exchanged with us;
- website usage information, such as IP address, browser type and access information;
- information required to administer customer requests and contractual arrangements.
We only request information that is relevant to the applicable enquiry, booking or service.
3. How We Use Personal Data
Personal data may be processed for the following purposes:
- responding to enquiries and customer requests;
- arranging and administering service appointments;
- processing orders and service deposits;
- providing the requested flooring services;
- communicating with customers regarding bookings and service arrangements;
- issuing and maintaining business records;
- handling cancellations, changes, complaints and customer requests;
- complying with applicable legal and accounting requirements;
- maintaining and administering the website;
- protecting the legitimate interests of the business where permitted by applicable law.
The prices displayed on the website are service deposits. Information relating to a deposit, booking and any applicable remaining service amount may be processed as necessary to administer the relevant contractual relationship and maintain business records.
4. Legal Bases for Processing
Depending on the circumstances, processing may be based on:
Performance of a contract: where processing is necessary to provide a requested service, arrange a booking or administer an order.
Legal obligation: where processing is required to comply with applicable legal, accounting or regulatory requirements.
Legitimate interests: where processing is necessary for the administration, operation and protection of the business, provided that these interests do not override the rights and freedoms of the individual.
Consent: where consent is required by applicable law, such as for certain optional communications or non-essential website functions. Where processing is based on consent, consent may be withdrawn at any time.
5. Cookies and Similar Technologies
The website may use cookies and similar technologies to operate website functions, remember relevant preferences and understand website usage.
Where applicable, non-essential cookies are activated only after the relevant consent has been provided. Essential cookies may be used where they are required for the operation of the website or requested service.
Further information concerning cookies may be provided through the website’s Cookie Policy and consent settings.
6. Payment and Transaction Information
When a customer makes a service deposit or other payment, relevant transaction information may be processed for order administration, payment reconciliation, accounting and legal record-keeping.
The website does not retain complete payment card numbers or card security codes as part of its ordinary customer records.
7. Disclosure of Personal Data
Personal data may be disclosed only where reasonably necessary for the purposes described in this Privacy Policy, including to:
- service providers supporting website operation;
- providers involved in website hosting, communications or information storage;
- professional advisers where required for legitimate business purposes;
- competent authorities where disclosure is required by law;
- other recipients where disclosure is necessary to perform a contract or comply with a legal obligation.
Recipients are expected to process personal data only for appropriate purposes and in accordance with applicable data protection requirements.
8. International Data Transfers
Where personal data is transferred outside the European Economic Area, the transfer will be handled in accordance with the requirements of applicable data protection law.
Where required, appropriate safeguards will be used for such transfers, including an adequacy decision or other lawful transfer mechanism recognised under the GDPR.
9. Data Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected, including the administration of customer relationships, service records and applicable legal or accounting obligations.
Different categories of information may therefore be retained for different periods.
When personal data is no longer required and there is no applicable legal reason to retain it, it will be deleted or otherwise handled in accordance with applicable data protection requirements.
10. Your Data Protection Rights
Subject to the conditions and limitations established by applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete information;
- request erasure of personal data;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent;
- object to a decision based solely on automated processing where the relevant legal requirements apply.
These rights are recognised under the GDPR and are subject to the conditions and exceptions established by law.
Requests concerning personal data may be submitted to:
Email: installation@mbparkettsrl.com
We may take reasonable steps to verify the identity of the person making a request before providing or changing personal information.
11. Complaints to the Supervisory Authority
If you consider that the processing of your personal data does not comply with applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
For Luxembourg, the competent authority is the Commission nationale pour la protection des données (CNPD). The CNPD confirms that individuals may exercise their data protection rights and lodge a complaint concerning the processing of their personal data.
12. Data Accuracy
Customers are responsible for providing accurate and up-to-date information when submitting an enquiry, making a booking or requesting a service. If your information changes, you may contact us to request an appropriate correction.
13. Changes to This Privacy Policy
This Privacy Policy may be updated when necessary to reflect changes to the website, services or applicable legal requirements.
The current version will be made available on this website with the applicable update date.
14. Contact
For questions concerning this Privacy Policy or the processing of personal data, please contact:
MB Parkett S.à r.l.
26 Av. Marie-Adélaïde
5635 Mondorf-les-Bains
Luxembourg
Email: installation@mbparkettsrl.com
Telephone: +352 26670973
Website: www.mbparkettsrl.com