1. What services do you provide?
Mbparkettsrl provides flooring installation and flooring maintenance services at customer premises in selected European locations. Available services are listed on the relevant service pages of the website.
2. Are the prices shown on the website the full service price?
No. The prices displayed on the website are service deposits.
The deposit is paid when a service is booked. Where the total service cost is higher than the displayed deposit, the applicable remaining amount will be discussed and agreed with the customer before the relevant work is carried out.
3. What does the deposit cover?
The deposit relates to the booking and initial arrangement of the selected service.
The specific service scope is determined by the service purchased and the arrangements confirmed with the customer. Work outside the agreed scope is not included.
4. How do I arrange a service?
Select the relevant service on the website and complete the booking process. Information concerning the requested service, property and preferred appointment arrangements may then be confirmed with you.
5. Where are the services available?
Services are offered in selected European locations. Availability depends on the service requested and the location of the property.
Customers should provide the complete service location when making an enquiry or booking.
6. What information should I provide when booking?
Please provide accurate contact information together with relevant details concerning the property, flooring work requested and preferred appointment arrangements.
Additional information may be requested where it is necessary to determine the appropriate service arrangements.
7. How are appointments arranged?
Appointments are arranged according to service availability and the requirements of the selected service.
The appointment details may be confirmed by email or other appropriate communication before the service takes place.
8. What should I do before the appointment?
Customers should provide reasonable access to the relevant premises and ensure that information previously requested for arranging the service has been provided.
If circumstances at the property differ materially from the information supplied when booking, the service arrangements may need to be reviewed before work proceeds.
9. Can I change my appointment?
Requests to change an appointment should be submitted as early as possible.
A requested change is subject to availability. Where the requested change affects the agreed service scope, the revised arrangements may need to be confirmed before the service proceeds.
10. Can I request additional work?
Yes. Additional work may be requested, but it is not included in the original service unless expressly agreed.
Any additional scope or charge will be discussed with the customer before the additional work is carried out.
11. Can I cancel my booking?
Cancellation rights depend on the applicable contract terms and mandatory consumer legislation.
For qualifying distance contracts entered into by consumers, the statutory withdrawal rules under Luxembourg and European Union law may apply.
Where applicable, consumers generally have a 14-calendar-day withdrawal period for a distance service contract, subject to the statutory conditions and exceptions.
12. Can I ask for the service to begin during the withdrawal period?
Yes, where the applicable legal requirements are met.
If a consumer expressly requests that the service begin before the end of the statutory withdrawal period, the legal rules concerning services commenced during that period apply.
Where the service has been fully performed following the consumer’s express request and acknowledgement of the relevant legal consequences, the statutory withdrawal right may cease in accordance with applicable law.
13. What happens if I cancel after the service has started?
Where the service has already started following an express request made during the applicable withdrawal period, the statutory rules concerning payment for the portion of the service already provided may apply.
Any refund will be handled according to the applicable contract terms and mandatory consumer legislation.
14. What happens if the service cannot proceed at the agreed appointment?
If the service cannot reasonably proceed because required access or relevant information has not been provided by the customer, the appointment may need to be rearranged.
Any resulting contractual consequences will be handled according to the applicable service terms and Luxembourg and European Union consumer legislation.
15. How can I raise a complaint?
Please contact us at installation@mbparkettsrl.com and provide your booking information together with a clear description of the matter.
We will review the information provided and address the matter according to the agreed service scope and applicable legal requirements.
16. How can I contact Mbparkettsrl?
For service enquiries, bookings and customer support, please contact:
MB Parkett S.à r.l.
26 Av. Marie-Adélaïde
5635 Mondorf-les-Bains
Luxembourg
Telephone: +352 26670973
Email: installation@mbparkettsrl.com
Website: www.mbparkettsrl.com
17. Where can I find the applicable terms?
The applicable Terms and Conditions, Privacy Policy and other relevant service information are available on this website and should be reviewed before placing an order.
Mandatory consumer rights under applicable Luxembourg and European Union law remain applicable.