Mbparkettsrl provides flooring installation and flooring maintenance services at customer premises in selected European locations. This Service Delivery Policy explains how a booked service is arranged and provided.
1. Service Booking
Customers can select an available service through www.mbparkettsrl.com.
The prices displayed on the website are service deposits. The deposit is paid when the selected service is booked and allows the requested service arrangement to proceed.
The applicable service scope and booking information should be reviewed before payment is completed.
2. Booking Confirmation
After a booking is received, the relevant information may be reviewed and confirmed with the customer.
Depending on the service requested, the confirmation may include:
- selected service;
- property location;
- requested flooring work;
- appointment arrangements;
- service scope;
- applicable deposit;
- any remaining service amount, where applicable;
- information required before the appointment.
A booking is arranged according to the information supplied by the customer and the service selected.
3. Pre-Service Arrangements
Before the appointment, customers may be asked to provide information relevant to the requested flooring work.
Customers are responsible for providing accurate information concerning the property and ensuring that reasonable access to the relevant area is available at the agreed appointment time.
Where information provided before the appointment materially differs from the actual conditions at the property, the service scope or appointment arrangements may need to be reviewed before work proceeds.
4. On-Site Service
The selected flooring installation or maintenance service is carried out at the agreed customer premises according to the confirmed service scope.
The work provided is limited to the services included in the selected booking.
Requests for additional work are subject to prior agreement and may result in an additional charge where the requested work falls outside the original service scope.
5. Service Duration
The duration of a service depends on the selected service, the size and condition of the relevant area, access arrangements and other circumstances applicable to the appointment.
Where the circumstances of the property require a material change to the originally arranged scope, the parties may agree revised arrangements before further work proceeds.
6. Additional Services
Additional work requested by the customer is not included in the original booking unless expressly agreed.
Before additional work is carried out, the customer will be informed of the applicable scope and any additional amount payable.
No additional service charge will be applied for work that has not been agreed.
7. Appointment Changes
Customers who need to change an appointment should contact Mbparkettsrl as soon as reasonably possible.
Requests to change an appointment are subject to availability and may require a new appointment arrangement.
Where a requested change affects the agreed service scope, the revised scope and applicable amount may need to be confirmed before the service proceeds.
8. Customer Access and Preparation
The customer must provide reasonable access to the premises and the relevant flooring area at the agreed appointment time.
If access cannot be provided or material information required for the service has not been supplied, the appointment may need to be rearranged.
Any contractual consequences arising from a failure to provide agreed access or required information will be handled in accordance with the applicable service terms and mandatory consumer legislation.
9. Completion of Service
After the agreed work has been completed, the service will be considered fulfilled according to the confirmed service scope.
If the customer considers that an agreed part of the service has not been provided, the customer should contact us promptly with the booking details and relevant information so that the matter can be reviewed.
10. Service Area
Services are available in selected European locations according to service availability.
The availability of a particular service may depend on the customer’s property location and the type of service requested.
Customers should provide the full service location before the appointment is confirmed.
11. Deposits and Remaining Amounts
The amount displayed on the website is a deposit and is not necessarily the total price of the service.
Where a remaining amount applies, the applicable amount and payment arrangements will be communicated and agreed before the relevant work is carried out.
Any additional work outside the confirmed scope must also be agreed before it is undertaken.
12. Consumer Rights
Where the service contract is entered into by a consumer as a distance contract, applicable Luxembourg and European Union consumer protection legislation applies.
Where a statutory withdrawal period applies, the applicable rules concerning withdrawal and the commencement of services during that period will apply.
If a consumer expressly requests that the service begin before the end of the statutory withdrawal period, the applicable legal provisions concerning services already provided will apply.
Where the service has been fully performed following the consumer’s express request and acknowledgement of the relevant legal consequences, the statutory withdrawal right may cease in accordance with applicable law.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
13. Contact
For questions concerning service delivery, appointments or bookings, please contact:
MB Parkett S.à r.l.
26 Av. Marie-Adélaïde
5635 Mondorf-les-Bains
Luxembourg
Telephone: +352 26670973
Email: installation@mbparkettsrl.com
Website: www.mbparkettsrl.com